Hello,
We do apologize for inconvenience you are facing with this issue. There is a networking issue on the server due to which your sites are offline. Our senior admin is working on this and we will get back to you asap.
Please stand-by.
Accept our apologize.
Thank you.
Well, I don't really "accept their apologize", as we had round about 24 hours downtime which is unacceptable.
After having a think, I have decided to move the hosting. The company we are currently with (and have been with for around 14 months) were run by some great lads who sorted any issues out and were on MSN so you could speak to them if needed. At the back end of last year they were bought out by a company which nobody had heard of.
At the time, they seemed to know what they were talking about, but since then it has gone steadily downhill.
The new hosts are a well established and very well known hosting company with a decent reputation, once our new hosting is sorted I'm aiming to transfer everything within a couple of weeks.
One bonus to this is that we can finally sort out the domain issue and the site will be on www.almeraownersclub.com.
So apologies for the downtime, It wasn't planned and apart from the above email I wasn't kept informed of the progress.
Chris.