well the worst car experience i have ever had was at the Benfields nissan next to Heworth metro in Gateshead.
It was about 3 years ago and i went in to buy a Primera. Problem was the wife was going to be the main driver and she wanted something smaller so we got shown an '04 Almera 3 door SE in black. Took it for a test drive and she loved it, i would of prefered a Primera but it was nice enough. Done the deal and went home.
Now dont get me wrong the car was lovely to drive and couldnt find a fault.
Anyway after about 9 months the car kept steaming up. We found out why, the spare tyre well was full of water and i mean full nearly to the top so seeing it was still under manu warranty took it back to be repaired as i thought it was a seal.
Went to pick up the car next day and signed the paperwork, the receptionist says to me 'when was the car repaired from the rear shunt it nmust of had?' :evil: I went of it, called the branch manager over who took us into his office and said he had no idea what we was on about and it hadnt ever been crashed. I told him i will find out exactly what had happened.
Went home got the logbook out, looked at the details for the last owner, found her phone number. I asked was benfield aware of any accident damage and she said 'yes, as it was taken as part ex against another car there and they authorised the repair'..................now im fuming!
went mental in the showroom, was promised a cash deal to accept the car. To cut this story short this went on for a year arguing with citizens advice, nissan headoffice, benfield headoffice, the company that did the HP etc. got fed up and ttraded it in myself.
The damage was to the car was whole drivers side rear, glass part roof, tailgate, bumper etc. The metallic paintwork where it had been sprayed was brownish in the sunlight.
Can i recommend everyone to not go there. The car was practically a cut and shut and was sold as new as it was 9 months old when i got it. And the arguement hasnt finished yet as im about to start it up again...so branch assistant manager Chris expect more letters!
Shall i tell you all the reg in case one of you buys or has it?